Antony Tay

Review of Shangri La Georgetown,Penang

Waited for more then 3 hours before room was ready...

Waited for more then 3 hours before room was ready at about 3.15pm and I did called to said that I will arrive early.
Check-in, was told room not ready and will inform me when ready as I sat on the lobby. walk over at 3.15pm and was told room was ready.
Upset as the room is ready much earlier and no staff informed me.
Bad experience and I would think Jen should at least offer me a drink while waiting for my room.