This has been the absolute worst hotel experience ...

This has been the absolute worst hotel experience of my life. Room wasn't available at check in time. No answer on when it will be ready. We had to get ready for our event in the SPA locker room. We went to our event and got at midnight. 45 minutes later and we don't have our bags. The immediate response option on the phone gets you a lady with an attitude that tells you someone will be here.... without a time. Ask to speak to a manager and you are told they are busy. The lack of care and concern is appalling. Do yourself a favor and stay anywhere else.