Booked one night as a surprise for my 10 yr old da...

Booked one night as a surprise for my 10 yr old daughter. The room was lovely. Clean. The breakfast was your typically pre fab pancakes, eggs..... stuff kids would be fine with. We chose the place largely in part for the pool/jacuzzi. I promised my daughter a swim before check out. I planned to hot tub. We got all dressed and ready only to find six elderly women with pool noodles apparently conducting their own version of aqua aerobics. They informed us we could have the pool (though half was open) when they were done. The jacuzzi was having routine maintenance and would not be open for five or more hours so basically after checkout. Needless to say I feel we lost half the value of our stay and the front desk says nothing but a typical sorry as if this stay were free. In my opinion not having access to all the amenities advertised yet expecting full payment is like ordering a four course meal, getting only two and receiving a check for all four.