Santin Bruno

Review of Soup Factory

I saw the article in the news about the upset cust...

I saw the article in the news about the upset customer who had enough and threw the soup sample. While as a former food service worker I am sorry to hear this, I am also not shocked. While the ownership is probably publicizing this for sympathy and milking free publicity, they also failed to mention that their soup samples are less than a thimble size (literally). When that sample got tossed, I am sure that most of the sample disappeared in the air before it ever hit anything. The ownership sends a constant message of cheapness (acknowledged by their own help) and I get it that this customer was fed up with the nonsense. I had patronized this place for years, stopped going there and everyone talks about the cheapness and how they have stopped going here as well. Any business that actually posts a sign stating "do not ask for a sample" sends a definitive message that they do not care about the customer and they never have. I believe they had 3 locations at one time and this must be part of the reason that their other locations have already closed.