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dont know whether to give this 1 star or 3 stars. ...

dont know whether to give this 1 star or 3 stars. there are so many things wrong with this place. It is nicely situated off times sq. the staff "try". but quality of rooms, wifi suddenly stopped working, bizarre room layouts, absolutely infuriating and annoying lift. Why is a lift pitch black inside so you cannot read the buttons, which require a confusing room key to work. nice big TV screen. No attention to quality (eg room lock failed, waited ages for an engineer, and moved rooms); battery in the automatic blinds wasnt checked. the free breakfast is pretty basic to poor & stupid. the checkin area is horrible. why is everything dark and cramped? the restaurant was nice and pleasant, except the bar area needed something to dampen the sound - with no soft furnishings you may need noise cancelling headphones !

The restaurant area did not suffer the noise of the bar area.

Why frosted glass for the toilet area?

Why no decoration? Some of the rooms feel like prison cells. Horrible lighting in the rooms.

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