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Alfred Lim SL

3 years ago

Signed up their package membership for me and my f...

Signed up their package membership for me and my family for long term health scan need. Helpful attention all the way before sign up.

Since after signing up to be a member, for over 2 weeks, no one bother to call up for follow up or to make an appointment. I called to my consultant Lillian Lim. Indeed she did help me to make an appointment. Sensing an unfriendly or "heartless" conversation, I asked if she will not be servicing me again, she said "yes". I don't believe what I heard, so I asked her for the second time, are you not servicing me again? Another astounding "YES", my job is done.

With this low level of service, I have lost confident with the staff of this organization if they really care about their client. Will I recommend this organization to my family or friends? I bet you know my answer. TQ.

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