I am moved out of a CTL Management property. I was...

I am moved out of a CTL Management property. I was always on time with payments and we never made a fuss about all the issues in the property being that we were only planning for a one year stay.

However, we made multiple maintenance requests to fix our sliding door latch. The maintenance staff would make a repair and the door latch would act up a 1-2 days later. We lived in a downstairs unit and there was a perpetual mud patch that was disgusting. Landscapers avoided the mud patch and trash, leaves, etc. would gather in the muck.

The apartments feel cheap in almost every way: white walls with beige switch and socket plates, cheap slider doors, corroded sink fixtures, flimsy cabinetry, and the like. The walls were thin enough to hear the details of our neighbor s sex life. We heard the entire family stomping around from 7am-10pm. We don t hold anything against our neighbors. However, I asked the office staff if there was anything we could do and they said we could talk with our neighbors. The staff could not do anything to change the amount of noise. Most people I talked to in the apartments mentioned having the same issues.

Twice we have had issues with they re payment app Resident. One time we were charged a double rent check which took more than one week for CTL to reimburse.

AT LONG LAST, we moved out and we re expecting auto-pay to withdraw only the amount that we were prorated. Instead, we were charged the full cost of rent. I have spoken with the staff at the apartments, sent an email with necessary documents proving we were overcharged, and we have not been reimbursed. We are waiting and CTL Management owes us money.

The staff at this particular complex is very friendly, but they have their hands tied and have been unable to help. I was given the number to collections but calls go directly to a voicemail. I recommend that anyone looking at a CTL Managed property reconsider.