A Huff

Review of Courtesy Chrysler Jeep Casselb...

Courtesy? Yeah... not. I scheduled a recall repai...

Courtesy? Yeah... not. I scheduled a recall repair. Dropped my car off, left it all day. I had to call then myself to ask if my work was done. Go to pick up my car only to be told that they didn't have the part, so I needed to reschedule. No one bothered to call me and tell me. I mean I drive 40 minutes to get there and they don't bother to see if they have the part? Then when I call to reschedule, I am told that I need to speak with a recall agent. Promised a phone call back by end of business. No one calls. No one bothers to call me back the next day either. I don't have time to mess around and keep up with people and remind them to do what they are promising to do. I have two kids one of whom is in the hospital. Then when trying to schedule again, I can't get in for three days. I need a weekend so I can sit there and don't have to leave my vehicle. And they tell me that it can't be done on a weekend. Because they can't promise that my car will be completed by end up Saturday. Who has time for that? If I didn't need to bring my vehicle there, I sure wouldn't. Most of the people that I speak with our friendly. A few have been relatively rude. I would like to leave a better review but at this point I just can't.