Denise Heap

Review of Microsoft

Worst customer service ever. Microsoft has $3062.4...

Worst customer service ever. Microsoft has $3062.40 of my hard-earned money (charged to my Amex), but I don't have my Surface Book 2 (15"). I ordered on 11/12/2017, charged to my card on 11/15/2017. They sent wrong Surface Book (13-1/4") and have yet to make things right. Seven hours talking to their horrid Philippine-based C.S., writing letters, sending documentation. No resolution. So they have my money and I do not have my Surface Book 2. On the verge of filing a lawsuit against them, that may be the only way I get traction.