D

Im writing this review after reading a recent revi...

Im writing this review after reading a recent review and was troubled by the content. I consider the review to be a generic bashing of a dealership that routinely earns the highest ratings. I ve purchased six cars from Audi wynnewood and referred others, who have purchased at least another 10 cars. I currently drive an A6 and Q5. In the 10 years that I ve been a customer, I have never been disappointed with the treatment by their sales or service teams.

Debby Lessin is my sales person and is unlike any other sales professional you will encounter - she delivers as promised, exceeds your expectations in doing so and makes the whole process fun. Yes, it s fun buying a car from Audi Wynnewood. Suzannah Sarkahian, the manager, is a rock star. She has made things happen for me many times where there seemed no answer. Both have offered use of their personal cars when loaners are not available. Javier, the service manager at Wynnewood is attentive and emphatic.

I challenge anyone to find this service elsewhere. [ note: The previous reviewer mentioned Audi Devon. There is no comparison. I ve leased an car from Audi Devon as well and will never go back. Then experience felt like the old way you purchased a car. Left waiting, guarded, non transparent negotiation and most troubling was little attempt at genuine customer engagement.]

The best way to summarize the customer experience one receives from the Audi Wynnewood team is this - it feels like a family and you are a welcomed guest.

When a dealership welcomes you from the minute you walk in their doors, treats you with respect and is considerate of your time, works with you to secure the car you want and in a transparent manner, delivers your car where you prefer (dealership, home, workplace...), promptly resolves any issues that arise, and gives you their own cars - I say you found a dealer that values relationships.

Six cars, same experience, same feeling driving off the lot and five return purchases. In fact I am looking forward to the next car!

Comments:

No comments