Jessica Button

Review of Florida Insititute of Technolo...

Absolutely ridiculous customer service! Tried to w...

Absolutely ridiculous customer service! Tried to withdrawal from classes before they even started due to a family emergency and was told to "give it a try". First day of classes, I had another family situation come up and decided to withdrawal for good. Suddenly the nice, friendly people that were so helpful in the beginning became very short tempered with me. I sent my books back within the next 2 weeks. Finally received a call this morning that my books were returned "damaged". Literally those books sat unopened in the box until day before class then went right back in the box after choosing to withdrawal. There is absolutely no way that they were returned damaged. Now customer service is telling me that it's my fault and they are refusing to do anything about it. When I said "I'm not paying for them", I was told "that's alright, collections will give you a call". Ridiculous. Would not recommend this company to a single person.