Personally had a bad experience, no one at any of ...

Personally had a bad experience, no one at any of the customer help desks. Once I found some one they where extremely rude when assisting, no compassion. Then to top things off the app didn't work and flight was 45 min delayed and they gutted me $405 for a flight to Auckland. Sad to see with all the job cuts air newzealnds standards have dropped to a new low very sad.