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Review of Hilton Surfers Paradise

I would not return. I give 5 stars anyway, so I c...

I would not return. I give 5 stars anyway, so I can't be any fairer than than that. It is really a 3 out of 5 stars hotel........Rm 904 - 16/2/19; 1 night only

PROS
Not on beachfront, but many rooms still had view and easy access to all surfers amenities.
Validated parking during stay.
Carpark clean (although very dark and low ceiling).
Kettle in room and tea and coffee supplies.
Room fairly quiet (904) despite being in middle of Surfers - didn't hear usual banging of other guests etc.

CONS
Not a relaxing and pleasant hotel for a couples night/weekend away; better suited to stuffing as many people in the room as you can and party like it's 1999.
Room service menu limiting (uber eats might be better?).
Balcony cold, uninviting and view not that great.
Aircon broken - kept turning off and needed to be manually turned on (room 904)
Really, really dirty windows
Noisy clubs and traffic (although when our ac worked this wasn't too bad for us)
Very small portions of shampoo, conditioner and bath gel - the smallest bottles I have ever seen in any hotel; no extras i.e. toothbrushes, bathsalts, razors etc.
Someone was supposed to meet us at the front with 15 mins notice; no one appeared or any help of any kind was provided.
Furniture in room dirty and tired (i.e. cushions and blue lounge and wall (stains on all and dirty and tired).
Initially given wrong room i.e. no bath (relaxation suite upgrade for extra cost was ordered and prepaid; had ordered room with bath and only had shower so had to go to reception and beg for the right room).
Dark and dank atmosphere, bar area uninviting; very depressing - not Gold Coast at all (i.e. luxurious, resort like and bright).
Tiles in entry and elevator appeared stained and dirty and cracked and like a carpark area (no rugs, no comfort) - the tiles and general feeling were very off-putting; can't explain it but those tiles are like nothing I have ever seen before.
No mini bar - had to ring and wait 1 hour before someone came to supply a few basic drinks (no snacks or other available at any time) - advised due to theft they don't supply mini bar.
No mini bar attracted giant esky and BYO crowd - i.e. bring your own carton and bottle of rum as nothing available (not really what I would have thought was Hilton style crowd).
No bottled water -available..... advised "water is safe to drink from tap, luke warm etc"; yet when we were in the wrong room at first - there was bottled water on the counter sitting there waiting.
No ice machine accessible -waited an hour for ice bucket after ordering it twice (once from housekeeping when ordering pillows and doona and then again from Magic when it never arrived).
No vending machine to access basics since no mini bar.
Both of Two (2) TVs in room did NOT have pay movies available - despite the Engineer (nice guy) spending nearly 2 .5hours and repeated visits/modifications (add a video box, change the transformer more than once) we were advised in the end with no solution other than you can move (but there was no other room with a bath available) "there must be a fault with streaming to your room, sorry".
Room fitout "cheap" and nasty - uncomfortable, unattractive and very poor quality (although bed OK).
Suite lounge area very small and poorly designed.
Room was clean to a large extent (i.e. bathroom) but very cheaply done - not even a hook in the bathroom to hang a robe and the bathroom door did NOT close properly.
Ceilings so very low in all areas could "touch" the ceiling easily - hallways narrow and and cheap.
Pools and gym areas were small, dirty and overcrowded - walked away to avoid further frustration.
Don't know if there are any massage or beauty services.
Avoided the breakfast buffet (included for free) to avoid further frustration.

Have stayed at many Hilton's worldwide, this was the worst. Cheap, poor service.

All we wanted to do was check in, have a drink from the mini bar upon arrival, have a bath, order room service and watch a movie in bed whilst eating room service and then just relax. No more, no less. Didn't happen.