Shayna Hahn

Review of Camelback Hyundai Kia

HORRIBLE EXPERIENCE! This was my first time buyin...

HORRIBLE EXPERIENCE! This was my first time buying a car and I was there for hours on end. First they quoted me wrong with a $2500 difference and had to get the manager involved. Then they advised that they were going to sell me a maintenance protection plan which included unlimited oil changes, when really they sold me the mechanical protection plan which didn't include that for $800. The Tempe location couldn't believe they did this as my Hyundai Sonata has such a good warranty that it doesn't need a protection plan, nor would the maintenance protection plan be needed. The sales people wrongfully tricked me into buying this just to get the sale.

When I discovered this, I reached out to the office and spoke with the general manager who stated they couldn't "take my word for it" and I would have to come in to speak with the Finance Director - the general manager advised this. They refused to talk to me over the phone. Therefore, I drove 45 minutes into the office, only for the Finance Director to be confused as to why they would direct me to him. He stated that he doesn't speak with customers directly. He took my phone number and stated he would call me. I drove 45 minutes for him to take my phone number which was already in the system. VERY FRUSTRATING!

Then, he never called me back. After calling numerous times, Susan Trebernak (sp), Customer Service Manager, called to tell me she would be working with me. She stated that she would look into the matter. I advised her that I knew that MJ had sold me the package - he also flirted with me and text me personally, while the other sales guy Brad (who is now fired - per a sales associate I talked to in the car lot) kept telling me that MJ had the HOT's for me. VERY UNPROFESSIONAL. I'm a 25 year old girl, buying a car for her first time, clearly taken advantage of.

After several conversations with Susan and having to constantly follow up with her as she lacked to follow up with me (stating that her co-workers didn't do their job), she confirmed that she would work with the Accounting team to see if we could get the refund started and confirmed that she would call me back on Monday.

It has been over a month, I have called her every week, sometimes up to 3 times a week. The receptionist is not helpful and Susan has been ignorning my calls and refuses to call me back. This is HORRIBLE customer service. When they wanted me to buy from them, they were calling me constantly, now that there is an issue, they ignore me.

This location has been absolutely rude, I've never ever had a company ignore me. This truly shows a lack of commitment, customer service and professionalism. My dad has been a mechanic for over 30 years and I am very familiar with dealerships, I have never experienced this before. This was a horrible first experience and I DO NOT RECCOMMEND ANYONE TO GO TO HYUNDAI CAMELBACK IN PHOENIX!