This is my 2nd visit to this restaurant and I must...

This is my 2nd visit to this restaurant and I must say, that they have sealed the deal on me not going back.

To their credit I give them a 3/5 on the following items
1. Food
2. Food Portions and Presentation
3. Prices


That s where anything good stops at this restaurant. I visited the restaurant roughly a year or so ago for lunch for 2 people, the lunch portions seemed small for the price but the food was okay. However, it took us 20 minutes to see our waiter for the 1st time and put in our order for drinks. Food came out quickly, but part of our order was missing (we chalked it up to a mistake). After the food was dropped off, the waiter didn t visit to check-in for another 25 minutes, at which point we were done and asked for the check. It took another 15 minutes to get the check, and another 10 minutes to get my card back. Fortunately, our check balanced out and we left. I chalked that visit up as the waiter having a bad day, as the restaurant was empty.

Fast forward a year later, and absolutely NOTHING has changed! The service is still horrible, and their hidden gratuity policy is shady.
My wife and our workers got to the restaurant around 8:50pm, and got seated quickly. However, it took our waiter 15 minutes to show up before we could place our order for drinks. We placed our drink orders, with one exception my wife wanted her drink to come out when the meal did. The 3 of us got our drinks rather quickly, and placed our dinner orders. Our meals came out, but my wife s drink never showed up even after the waitress came by twice, she decided to forgo the drink and just ensure it wasn t added to the receipt. We all wrapped up our meals and waited ~15-20 minutes for our check after we asked (even though the restaurant wasn t busy). Finally, we got our checks, we noticed immediately that the balances were way higher than we expected. Upon inspecting the line items, we noticed that the restaurant added a line item for 18% gratuity group of 4 or more . Nowhere in the restaurant or on the menu was it listed that a 18% gratuity would be applied to group of 4 or more, which is a shady business practice in my opinion (especially after such crappy service). I have no problem tipping 18%, but I believe the restaurant should let customers know of this ahead of time. This is essentially removing any incentive for the waiters to do their job. Nonetheless, we paid and walked out of the restaurant about 10:10pm.

My coworkers wanted to check out the lounge section, so we went and grabbed a seat at ~10:30pm. The waiter quickly came up and asked if we knew what we wanted to drink and we asked for moment to review the drink menu. It was 16 minutes before she showed up to take our orders (even though the lounge was slow). After she took our order, the drinks didn t show up until 11:25pm (40 minutes later) at which point we were ready to leave she came by 10 minutes later, at which point we asked for the check. It then took another 20 minutes to get the check and pay so we could leave, which also had a line item for 18% gratuity group of 4 or more .

So, between the lounge and the restaurant (which are attached to each other) we spent ~ 2 hours of our time waiting for our server to show up, check-in, bring our check, bring our food.

If you are looking for Caribbean food, I highly suggest that you go elsewhere and not waste your time with this establishment.