Brian Carpenter

Review of Feldman Chevrolet of New Hudso...

This review is for the sales department.

This review is for the sales department.

I was contacted multiple times and asked to come in and consider trading in my current saturn. I finally made an appointment when they called me. I had been considering a newer truck and picked one out from their inventory. The morning of my appointment, I called them and asked them to bring the truck I wanted over from another dealer. When I arrived at 5:30 for my appointment, I was introduced to a sales person and I gave him the printout of what I wanted and told him it should be on his lot.

He took my keys and said he would have my trade in evaluated. My vehicle never moved from it's parking spot. The finance manager came back probably an hour later asking me what I wanted for my trade. I gave him a number based on the research I had done and he proceeded to try and convince me it was worth considerably less. I told him what I wanted to pay, he returned to his office, and came back a while later asking for $300 more. I accepted and figured that we could get the deal closed soon.

While looking at the vehicle, we noticed that the key fob didn't work. The salesman assured me he would take care of it, but service was closed for the night. I came in the next day to have it resolved, he had the battery changed in the remote, but it still didn't work. I had service replace the fob, for $100 parts and labor. I was never reimbursed.

At this point I told my salesman to get me my keys, I had to go home and get the title as well as the other set of keys. He didn't want to let me have my keys, saying he didn't want to put any more miles on it. I was not pleased, no other dealer has ever treated me like this. He offered me a loaner to go get the stuff. I was back in 20 minutes. This time I felt a little more empowered because I had my second set of keys, they couldn't stop me from driving away.

I still wanted the truck, so I kept holding out. By 8:30pm, I still had not had my turn in front of the finance person to sign the papers. I made myself clear that I was not pleased. Finally, I got my turn to do the deal and I asked what loan they had found and what the payment would be. The finance person told me the amount, I accepted and proceeded to sign over my title and other paper work. Part way through, another form was printed with a different payment amount. I questioned it and was told that there was a calculation error on the first number I was given. I was irate, I had just signed over my vehicle and now the payment was going up $15! She called her manager and the manager ended up reducing the rate on the loan to help offset the increase.

Finally by 9:30pm, the papers were signed and I headed home in my new vehicle.
It should not have taken 4 hours to get a vehicle when I arrived to my appointment knowing exactly what I wanted and how much I was willing to pay. I will never by another vehicle from them.