D B

Review of Gardens Hotels and Residences

RATING : 3.7 / 5

RATING : 3.7 / 5

St Giles The Gardens is situated at Mid Valley, Kuala Lumpur. The hotel is really split into 2 parts, the hotel and the residences.

Family stayed at the Residences to accommodate the number of folks. Booked directly from the hotel website - the site itself does little to illustrate the room which made us guess a little, but overall general score gave us courage to proceed.

One important point, which we missed, mainly due to our fault rather than the hotel was there are 2 separate receptions. So if you, like us booked at the residences, you will need to go to the residences to check in. However, if you want to do valet parking, then you will need to return to the hotel to use it's service.

Quality of service was generally quite good. The limited staff we interacted with were efficient and fast to get things done. Since staff was limited, there are some times where you will need to wait.

The room itself was dated. Things were clean and maintained, but it could not shake the slightly oldish wooden resort feel of the 90s in Malaysia. That being said, if you are not too picky and using it for a family stay the space is pretty large within the bedroom and the hall.
There is even a balcony with garden furniture for folks who want to chill looking out into the KL Skyline.

We did not get to use any of the facilities due to our pretty hectic schedule.

Our kids liked the beds and I generally think if kids endorse something, it is either really good or really weird.

Not a bad stay overall, furniture & deco could do with some updating, but it did come loaded with a very usable kitchen and nice location connected to the mall.