karynclose

Review of Optimum RV

Optimum RV Spartanburg, SC location

Spartanburg, SC location
Strongly encourage you to take your RV some place else for service. While the demeanor of everyone is nice and professional, they severely lack in consideration or communication. Zero follow up with anything. They will sit on your RV for however long they want. You'll get zero updates and, when you call, you'll get whatever they feel like telling you at the time you call. It's never truthful. I finally had to just go get my RV and say goodbye. They had it for over a month did didn't do any repairs that I asked for. I had a scheduled appointment too. When they handed me the keys, the house batteries were completely dead and they had to replace both of them. The exterior was a filthy mess from sitting out on their lot. I don't store my RV in this manner. I ended up taking the work to someone else. They don't seem to care if whether or not they do the work or not. I don't understand how they stay in business. Look up the BBB complaints and they are pages long. During the purchasing process, they dinged my credit 4 times which tanked my score right in front of me. I had a credit score of 825 and when they were done, it was just under 800. They charged almost 2000.00 for inspection which didn't amount to anything. The water pump failed night one, the fridge wouldn't cool, and there was water damage under the sink. One of the workers confided in me that the guy who did the inspection was fired and was probably in jail. That didn't leave me confident that anything was done never mind done right. I've washed my hands of this place. There are better dealers out there. You've been warned.