Security is reassuringly tight, services upto and ...

Security is reassuringly tight, services upto and excluding the interviews is spot on. For paid services, there is nothing to applaud about the interviews. Sure enough, they give priority to children, the elderly and other spcial groups, but that's as far as dignity and respect goes. My interviewer was utterly rude, ignored all evidence and support material that the instruction documents asked for. Plainly, she said she did not need to see any documents. My interviewer asked me very personal questions, so loudly, I wished for more privacy. After two minutes and a no. She refused to answer a simple polite question. Saying there were others on the queue. I now have two pink sheets, that are so generic, i have no idea why i was denied visa and what to do next. A word to the embassy, perhaps review the video interviews and see how some of the interviewers are unaware that they are actually talking to human beings who deserve to be treated with dignity, respect, and the customer service they are paying for. The process may be built objectively, but the interview tears it down to seem very subjective.