Absolutely, hands down, the worst customer service...

Absolutely, hands down, the worst customer service I've ever seen in healthcare. Being involved in the industry for 8 years and working in the industry for 5 years, I have never been on either the patient side or provider side for hours on end without receiving any sort of attention - waited in the ER waiting room for 3 hours with only 10 other patients THEN waited in another room for 2 hours without a nurse even coming in to say "sorry we're a little backed up, is there anything we can get for you?" Nothing. Didn't even tell us whether we'd be seen by a dr or in line for a CT scan. Very poor communication. Can't imagine returning by choice ever again.