Ben Holder

Review of The County Hotel

Let down by restaurant...

Let down by restaurant...

The staff at the hotel were excellent and very helpful and friendly. The room we stayed in was very nice, the bed was extremely comfortable, the shower and AC worked well. However we paid for breakfast every day and was left disappointed by it.

It is forgivable that the quality of breakfast would suffer due to covid etc but we felt like the restaurant was much more geared towards walk in guests, than those from the hotel who had paid for breakfast with their room booking. There were 7 different options for hotel guests v about 40 for regular customers. You were offered a choice of different options (no vegan) but items were missing from that described on the menu. The vegetarian breakfast said you had a choice of eggs, yet it only came with 1 and the nut roast described on the menu was missing completely. With the continental half the items in the description were not provided. The breakfast was similar quality to that found in weatherspoons. Furthermore, eating out in the evening at the restaurant meant we had to wait over an hour from ordering to our mains arriving.

In conclusion I would recommend staying at the hotel. The location is probably the best in Newcastle, and the room we stayed in was nice and spacious. But either don't book breakfast or prepare yourself for disappointment.