debbie evers

Review of Hilton Virginia Beach Oceanfro...

Poorly managed.

Poorly managed.
1. Arrived at 11:00am. Understandbly check is at 4:00 . Tried to check in early, they weren t allowing anyone to check in early. So everyone had to wait to check in at 4. Everyone showed up at 4:00 to check in. One big gathering to check in! Not a big deal but found it odd they would want everyone arriving at the same exact time to claim their room. There was thunder and lightening that day and the beach was evacuated. So everyone sat in the lobby with sandy chairs and beach equipment waiting anxiously to check in. Some had masks on, others did not. At 4:00 the rooms were magically available.
2. Elevators. No one was regulating the elevators. At one point, there was at least 14 people that piled up in the Elevator (not from the same family)
3. Towels. No bath Towels. Checked into the room they had 2 bath towels in the room. Should have known that was a warning of what was up come. Ended up getting extra towels by luck because the house cleaning lady had a full bag just sitting in the hall. The next day- no towels anywhere to be found. They said the towel truck didn t show up. At 6:00pm housekeeping showed up with 6 hand towels for us to take a shower with. Next day, still no towels!!!!! Finally, on our last day to check out, I begged for towels. The front desk happened to have a housekeeper there holding 2 bath towels-they ended up giving those to us so all 3 of us could take a shower and check out. Good grief.
4. Purell hand sanitizing station by the elevator was empty every day we were there.
This hotel was was $320 a night for nonsense.