A complete joke of a company, I've seen and worked...

A complete joke of a company, I've seen and worked for smaller organizations with that operate better than Topps, in a much more timely manner. This was intended to be a gift for my sister and I figured order 3 weeks before her B-Day, there would be no issues. I ordered 1 card from Topps' website on 01/22/2021 and now almost an entire month later, I'm receiving tracking notifications. I emailed customer support about my concerns and the only information they could provide me was a discount code for my next purchase (which will not happen) and "We expect your order to ship by 02/08/2021" per the update I received YESTERDAY (02/16/2021), my order just started in transit.