Haslindatul Khisham

Review of Hyatt Regency Kuantan Resort

I hate comparing but I've been staying in this res...

I hate comparing but I've been staying in this resort since ages ago i.e. before its renovation. We always come here to celebrate our special moments e.g. birthdays, anniversaries 'cause we love the location of the resort and the hospitality of the hotel staffs. However, my last visit to your resort turned out to be a bit disappointing.Despite the refurbishment made to the room, certain qualities are not at par. For instance, the left over food left by the previous guests at the pool side was left over night and only collected by the hotel staff the next evening. The basic amenities were also not up to a 5 star standard considering the price that we pay for the room. The hotel staffs too lack genuineness. They need to improve their communication skills and friendlier manner. I miss the old charm and I hope your resort can further improve the quality of your service, thank you.