Shopped herefor years but sadly really bad experie...

Shopped herefor years but sadly really bad experience in Fendi . Bought a 2k jacket that stained when it rained boy did we have one he'll of a job getting it sorted . Not the service you expect at all and very dismissive attitude of a so called manager . She wasn't having any of it so we asked her to sprinkle water on it herself shock horror it stained in front of her..did she apologise? No chance she had at one point suggested it was our mistreatment of the worn once only product .got a refund and went to harrords but wow thats not how to build brand loyalty