Look at the date of when reviews were posted. Ther...

Look at the date of when reviews were posted. There is a trend. 2 years ago I would have easily given 4.5-5 stars. We've been with them for years and although things were never perfect we figured out back door/channel ways to make things work but in the past 18 months or so things have gone way downhill. Prices have increased, functionality has decreased. V3 (version 3) has been partially released and blame it on Covid or what they will it is terrible. We spend way more time and still can't do things as efficiently or easily as we could before. We're definitely starting to look around for other options. The time investment is much more than the financial investment getting started, so if you are in a position to start I'd highly recommend looking elsewhere. They used to answer the phone, now hold times are ridiculous. Seems like the advice from Lawn Care Millionaire is no longer used by Service AutoPilot, they have probably just grown too big, too fast and lost that unique advantage.