Kyndall Voskamp

Review of Embassy Suites Denver Downtown

The rooms and breakfast are super nice and awesome...

The rooms and breakfast are super nice and awesome. The staff on the other hand is AWFUL! We spent a Saturday night there and honestly I don't think I will ever go back. We went to check in AFTER check in time, was told our room wasn't ready and when I asked why since it was after check in time, the gentlemen working at the front desk was extremely rude to me saying that it was "only an hour after check in time." Then after letting us check in an HOUR after check in time, the next morning we get a knock on our door at 7 AM not from housekeeping, but from a front desk person asking if we were going to check out. I asked her what time check out was and she said noon, so I asked her why she was knocking on our door at 7 then, and she rolled her eyes at me and stormed off. We spent 450 dollars on a room for ONE NIGHT and the staff was absolutely awful. Not worth the money at all....