My daughter bought her wedding dress from this sho...

My daughter bought her wedding dress from this shop. It was a bustier with a skirt. We also bought a veil, a hair clip and a belt. We spent over $3500. (We did get a first visit discount.) We also purchased two of four bridesmaids dresses at this store. When the dress came in 6 months later, the bustier did not zip up. They told us that when it was time for alterations that the bustier could be steamed so that it would stretch and fit just fine and we should not be worried. This was a year before the wedding, so there was plenty of time to fix the mistake, but they led us to believe everything was fine. When it was time for the alterations, 4 months before the wedding, we called all of Brickhouse Bridal's recommendations for alterations. Every store told us that bustiers cannot be steamed and stretched!! We made an appointment with one alteration person and took the dress in. The owner said that it was 4 inches too small in one spot and there was no possible way Brickhouse could've measured correctly because this part of the bustier went around my daughter's ribs and that measurement would not change. They said this because when we purchased the dress my daughter was a size 2 and when we tried the dress on she was still wearing size 2 clothes. She had not gained so much weight that she would need a bustier 4 inches larger. If she had gained 4 inches, none of her clothes in her closet would have still fit her. The alteration person suggested we go back to Brickhouse and talk to them. When we got to Brickhouse and told them our grievance, they very quickly whisked us away from customers and into the back room to try on the dress. They measured again and got different measurements, but they were even different measurements than the alteration person had just taken moments before. I sew also so I realize taking measurements is not a precise task and I told this to the Brickhouse employee. She informed me that we signed the order form with the sizes on it. She also started reading notes from previous conversations my daughter and I had in front of her. Conversations about weight gain and why the dress wouldn't fit. The employee said we told her my daughter had gained weight. She did not gain 4 inches! She was unwilling to do anything to fix the situation and said it was basically our problem. I believed them when they told me what size needed to be ordered. They are a professional shop and after spending the amount of money we did, I thought they would be able to take correct measurements. That was A BIG MISTAKE!! Needless to say, we were forced to buy more material from the designer along with mesh and liner to match the bustier through Brickhouse. This was $200 more. I couldn't be too rude to them because we needed the matching fabric so my daughter could wear her expensive gown. We also needed the 2 bridesmaid dresses that had not come in yet. Sadly, we had to pay over $450 for alterations to have the bustier redone. Brickhouse was unwilling to do anything to help us. They said they were a professional shop and stood by their measurements. They wouldn't even pay the $40 fee to expedite the shipping of the material because they said we had plenty of time to get it fixed before the wedding. I don't know what the markup on wedding apparel is, but you would think when someone pays $4000 at a store a measly $40 expedition charge would be the least they could do to try to make the situation better. This is not how to make your customer happy. The employees made my daughter feel fat, (even when she's a size 2) and had no desire to help us or admit any fault in their ordering or measurements at all!! The customer service at Brickhouse was horrible. The employees were snotty and belittling. I have another daughter and she will not be shopping at Brickhouse Bridal for her wedding dress and neither will any of the four bridesmaids or other people associated with my daughter's wedding. I suggest you shop somewhere else. You can find these exact designer dresses cheaper at other shops from people who appreciate you and your purchases.