Midwestlady D. Review of driversselect
I am a single mother. Sold my other vehicle to put...
I am a single mother. Sold my other vehicle to put money down on an Acura RDX. The sales guy, Robert Maddox was very nice but obviously does not know much about the vehicles. I spoke to him a week or so prior to coming in and then got approved for a loan. Came in and test drove the RDX and it was fine. Then when we get on the highway to take it home I can tell that the alignment was totally off. I questioned it it was the same vehicle that we had test drove and he said yes. It did not feel like it. So, I had to take it back in to get fixed after purchasing it. Then I had told him PRIOR to purchasing the vehicle that one feature that I love to use is the Apply Play and I use it on a regular bases in my Honda. So, he said that this car had it and I could not get it to work. So, now I became upset because I call them again and he has me speak to this lady named Miriam whom just gives you some spill and doesn't really listen to you and keeps saying sorry like that is going to fix the issue. She told me to take the car to a Acura dealer to get the Apply Play fixed. I was hot by then and told her that I am running around town getting this vehicle fixed that I JUST purchased and it makes no sense. I told her I wanted to give it back and she said they won't take it back. You should stand on your product. She said they can give me another vehicle or take the RDX to Acura. I ended up taking the RDX to Acura in Arlington. They said that my RDX does NOT have Apple Play on it that is why it does not work!!! So, why did Robert and Miriam send me over there for something that was not even on the RDX? Then after I told Robert, he comes sending me a list with vehicles that have it. Ummm shouldn't you have told me this PRIOR to my purchase. So then I look through the cars that they have and tried to pick something else. But then thought about it, more. This is a big purchase and I want to get what I want. I went in there to purchase a great working Acura RDX that has Apply play and I depended on my sales guy to much for the knowledge because he doesn't know much about the vehicle he sold to me and just wanted to make the sale. So I really wanted the Acura but according to the list he gave me they don't have apply play until 2019. So, I feel like I am stuck in a vehicle that I really did not want and Miriam NEVER called me back after I told her that they sent me to the dealer for something that was not even on the vehicle in the first place and then they don't have any newer RDX's in stock. So to me it was a bad experience working with Drivers select and I don't care for the way that Robert Maddox and Mirriam handled the situation (not handling anything). I work hard for my money just like all of your other customers and I want to be treated with respect as well.
Comments: