I haven't stayed at this specific hotel, however, ...

I haven't stayed at this specific hotel, however, in preparation for an upcoming stay I've tried to deal with the staff there to get authorizations on file. What a nightmare! Their fax machine does seem to work right according to one woman. Trying to get hold of a knowledgeable member of staff seems next to impossible.

What a stressful situation to have women and children travelers relying on proper documents reaching the hotel ahead of them. Phone system puts me in a never ending loop of nothingness. If the event wasn't nearing its date I'd cancel and go stay elsewhere. Worst Hilton I've ever tried to work with.