Jeanette Lucas

Review of Hangover Weekends

On the whole a good experience. Apartments not in ...

On the whole a good experience. Apartments not in a safe or easy to get to part of the city, but that's where uber comes in. The organiser had had to chase up entrance codes to the apartments the day before, and we were a set of bedding short, but this got fixed. The evening went well, all venues expected us, good seating, all details had been passed on. Push notifications arrived at good times and were handy.
The Sunday went a bit array. Hangover weekends told us we had the apartments until 12, and to be at the spa from 11 onwards. I received a push notification at 11 to say our spa would start in an hour. We arrived at the spa at 11.08am to be told we were late and should have been there at 10.45 ready for treatments at 11, and now they may not be able to fit us all in. I can't blame hangover weekends for the staff at the spa, her attitude was appalling, but we were not provided treatment times. There was clearly confusion between the two businesses but we the customer have suffered on my friends hen-do. Not the memories we were hoping for her and yet no one wants to take responsibility for this or learn any lessons. I don't know who was at fault but I hope hangover weekends stop using that spa and I advise anyone using hangover weekends get full details including timings of any booked treatments in writing prior to starting your celebration.