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jaro essa

4 years ago

Be prepared to fight to get the attention and prof...

Be prepared to fight to get the attention and professional service you deserve. Everything about TJUH is a fight and a struggle. One of the most UNCOOPERATIVE places I've been to for healthcare. Even though you are the one paying the bill for imaging studies (MRI, CT Scan, Ultrasound, etc.), they treat you with suspect when trying to get the imaging report that YOU'VE ALREADY PAID FOR. Roadblock after roadblock, and for no apparent good reason. They like to try to throw you a curve with their constant misuse of HIPPA as an excuse for everything. And if they lose the authorization form that you gave them to release the information, they act like it's YOUR problem all of a sudden and YOU have to fix THEIR mistake. Incredible! I ended up calling for a top administrator to come down from his 'loft' and fix this. When I presented him with PROOF that I had submitted previously requested forms, he just didn't know what to say. Again, stand your ground with these clowns!

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