Not a good service provider....my line was suspend...

Not a good service provider....my line was suspended because one month payment outstanding...as i have was not in town and overlooked the o/s...
Y they even have to suspend the telephone line too....?? My children could not even call during an emergency...was using Unifi b4 this.,..never had got my telephone line disconnected ....regretting for switching from Unifi to Time....
Worst still...they need 24hrs to reinstate after making payments....