Shannon Evins

Review of Longmont Daily Times-Call

The newspaper has the worst customer service I hav...

The newspaper has the worst customer service I have encountered! The phone system/phone tree never works. If you leave a message, no one calls you back, if you put in a vacation hold, nothing happens, papers pile up, announcing to the neighborhood that you are indeed gone, you report missing papers and no replacement shows up although you call in the correct time frame. I have had papers on the roof, in the gutter, in the snow drifts and I tip my delivery person> Who knows if I did not tip! No wonder the newspaper business is dying!