Kathy Lovin

Review of American Stock Transfer & Trus...

I'm on the phone now for my second of two lengthy ...

I'm on the phone now for my second of two lengthy holds to wait for my turn to speak to an operator. The first time the rep was rude and cut me off instead of transferring me to the right person for assistance. Folks, it's not that hard; train people to be polite and teach them how to make a transfer without dropping a caller. I've spend thirty minutes on the line just waiting for the opportunity to speak to someone.