This hotel stay was absolutely terrible (especiall...

This hotel stay was absolutely terrible (especially given the price). Management and ownership ought to be completely ashamed.
My wife and kids and I decided to spend an evening here to let the kids play at the pool. Here are some of the ways the facility and service fell short:
The front desk staff delivered poor customer service, showed no courteousness, and was generally unhelpful. As an example it took 5 hours and three separate requests to get a pack-and-play for one of my children.
The restaurants were truly subpar. The salsa tasted like marinara, the chicken wings were truly inedible, and the restaurant staff were rude.
The wait staff in the pool area were slow and generally not so helpful.
The room itself was nice enough, but the AC was not working properly. The room temperature never got below 76 or 77 even though we had it running on high the entire time.
Also, there was a dude singing live music piped into the pool area via PA. It was soooo bad I thought I was getting punked. I m not talking about the choice in music. I am saying the guy sounded so bad, out of tune, off key, etc that no person alive could say it was decent music.
The bell staff was actually very nice.
My stay here was in the $490 area per night and it is a guarantee my family will never return. I truly suggest finding any other place to stay. Regards