Adekunle Adetula

Review of Hilton Scottsdale Resort & Vil...

Stayed for two sets of 4 nights.

Stayed for two sets of 4 nights.

The first four nights was great the lady that checked us in on the 7th August was brilliant. We stayed at one of the villas which was great and massive, the accommodation is well suited for a family of four, beds were heavenly with a large kitchen with all the laundry and cooking amenities you will need for a holiday.

The second 4 nights was just unbelievable first of all I had to drive back and forth 5 times cause the keys to the gate entrance will not work even after I was told they were sending the engineer over it still did not work the 5th time. And when you asked for something from the front desk which was constantly engaged it took them 72 hours to respond to your request.

Then on my last day Jennifer the receptionist did not respond to my good morning, when I told her we had stayed in the room on the Arizona heat for 5 hours without A/C her response with an attitude was that did I call to report it - why should I, when my experience of the hotels response to any requests takes 2 days and as I was checking out on the day so I could not be bothered. And Jennifer attitude is the worst I have come across staying at a Hilton hotel and I know she can do better based on my experience during my first stay at the hotel.

So finally based on my two stays at Hilton Scottsdale Resort on the basis of my second stay I will not be recommending this hotel to friends or anyone