Extremely unimpressed and dissatisfied with the ho...

Extremely unimpressed and dissatisfied with the horrible repair service at this dealership. I made an appointment with Tony Betten Ford 5 days in advance and told them exactly what needed to be done with my car, thinking they would have plenty of time to get the parts ready. The morning of my appointment with the dealership, I dropped off my car as soon they opened (Wednesday), and heard nothing back from them for not one, not two, but three days later. I had to call them days later to get any kind of update, all to finally be informed that they hadn t even officially diagnosed my car yet. I was told that I would get a call back twice from them during the process and never received neither. I finally picked up my car on the following Saturday with no official diagnosis nor repairs done, over one week after making my appointment. Extremely disappointed that my time was wasted for all this time to leave with the same car I brought them.