Worst customer service ever! I never had any probl...

Worst customer service ever! I never had any problems with Nelnet. Can I go back to them? Always on hold. Get different answers depending on who I talk to. Can't pay my bill, but they have no other options for me. It's like they want you to default on your loan. I just get the run around on everything I do with them. A little compassion and sympathy would be nice! I've cut everything I can and I still can't afford what they want for a minimum payment. I have sent in forbearance requests and get no response. What do I do now? I am so frustrated and disgusted! HELP!