I had a car accident in 2017 and it's still not be...

I had a car accident in 2017 and it's still not been resolved thanks to this company. First two medicals were with an old GP of mine then they contacted me to say my next appointment was with my current GP, so that was cancelled. Had my third appointment today hoping I'd get some clarity on the situation, but the doctor told me he was going to send me for tests. Two years I've had to put up with this lot, terrible service and I will be contacting them to make a complaint. My accident was totally straightforward and because of Drs Chambers it's dragged on and on! shambles!