Laura Amarys

Review of Kendall Honda

As a Toyota owner for many years, I am familiar wi...

As a Toyota owner for many years, I am familiar with the terrific service provided at Kendall Toyota, and this is what I was expecting when I brought my daughter's Honda Civic in for an oil change. Unfortunately, I was disappointed.

When I take my Prius in for servicing, I am immediately greeted at my car and escorted to the desk to have my car checked in. When I brought in the Honda, there was no one there to greet me, I was not sure where to leave my car, whether to leave my keys in the car ( as I do at Toyota) or take them with me, whether I was supposed to stay with my car, or go inside. Finally, I went inside and after standing at the desk for several minutes, with noone seeming to notice, I asked one of the employees standing nearby if I was at the right place, and was told to wait and someone would get to me soon. So I waited, but then another employee came in with another customer and said that she was next in line, even though I had been there waiting for several minutes. So I waited for 15 minutes, before I was finally waited on.

From that point on, I have no complaints. The woman who waited on me was very nice, and I feel I got good service. The waiting area is comfortable.

The only reason I even am writing this is because my experience was so much different than what I expected. I expected the same level of customer service I recieve at Kendall Toyota.