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I recently decided to purchase a new Kia Optima, I...

I recently decided to purchase a new Kia Optima, I did my homework and went to four different Kia dealerships. I was all set to buy a new one when I found that Executive Kia had one (exactly what I was looking for) with 3,200 miles on it. I decided that to save some money off of a brand new one I would purchase this one. After negotiating with the sales team I purchased the vehicle. The day before I was to pick up the vehicle the salesman told me they would prep the car, which included a full tank of gas. He then stopped and said "wait this car has 3,000 miles on it so its not new so we won't top off the tank." I told the salesman if I'm spending $30,000 at a dealership the least they can do it top off the gas tank, its not like its a pickup truck. The day I picked up the car just as expected the vehicle had less than a half tank of gas, I should have asked to speak with a manager but I chose not to. The salesman went through all the paperwork and books. I asked about an owner's manual since I only saw a guide that said navigation manual. He informed me the book was both an owner's manual and a guide to the navigation. After getting home I realized he was wrong and no owner's manual was supplied. The next day I spoke with the salesman and informed him of his mistake and asked that an owner's manual be given to me. He said he would check with his manager and later called me back. He said his manager said since the vehicle was not considered new it was "as is" and I was welcome to purchase an owner's manual through their parts department. I was disgusted by this response and made the salesman aware that I was very unhappy with not only the gas situation but the fact that they would not supply an owner's manual after he told me incorrectly that it was in the car. To supply me with a full tank of gas and an owner's manual probably would cost the dealership less than $50.00 but it obvious that they clearly are not about making the customer happy. I informed the salesman that I would review the dealership poorly online and also send a letter to Kia corporate explaining my unhappiness with my experience with Executive Kia. Since I never received any further call back from management or the salesman shows that they could clearly care less. It amazes me that if you purchase a vehicle with 3,000 miles they treat you totally different than if the vehicle was brand new even though I spent $30,000 that day. I will not be dealing with the Executive Kia dealership for any service or repeat purchase situation and will always choose another Kia dealership for anything further that I need.

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