contacted support twice for repair parts got a com...

contacted support twice for repair parts got a comment from them "Greetings,
If this is a communication directed to Extar LLC, please make inquiries via direct message. As a policy we don't insert ourselves into communication chains between Retailers and their customers, as this appears to be.
Thank You and Best Regards,
Extar Support
now they wont respond to emails. I will never buy a gun from them again HORRIBLE support. and they block bad feedback from facebook