Kelci Ann Coats

Review of City Utilities of Springfield

Absolute worst company in the world to do busines...

Absolute worst company in the world to do business with. 1) They have the rudest employees. You can call 5 different times and each one of them will give you a different answer because no one is properly trained. 2) I know people that owe $1,000 or more and don't get messed with and i am 1 week late and already have a disconnect notice for 3 days later? 3) they charge you a deposit to start services (which you can get back after 12 months of paying on time. However once you miss a payment and are not eligible to get this back they start to raise the "deposit". I don't understand how you can continue to call it a deposit when i'm paying for something i am not able to get back. You are literally charging me for being broke. I continue to get disconnect notices for unpaid "deposit" that was just added onto my bill without any type of warning. They are literally stealing money from everyone in Springfield because we have no other option for our homes.