I just checked into Four Points Sheraton Pune, and...

I just checked into Four Points Sheraton Pune, and i am cursing myself for choosing this hotel, it feels like a punishment, the ac is not working, no amenities provided, no wifi, no smoking room available, no bathrobes, no mini bar, no flexibility, they have wasted 2 hours of mine already, and i am here sitting in a hot room, where the front office staff named Simayita boiman has given me such a hard time, she has made my stay worse and she has been giving me excuses for not providing services due to the pandemic.

So does a pandemic also asks you to exclude amenities like working ac and wifi?
I am so disappointed. This has been my worst experience here. They are not helping us with anything. They are not even changing our rooms or doing anything about the ac. I am almost in tears
Worst service and worst staff from front office.