Would not recommend renting through this agency. M...

Would not recommend renting through this agency. My family and I have always been excellent tenants. While renting a property through this agency for 12 months, we were initially promised (and it was also an addendum in our lease) that the non-working airconditioner would be fixed, as the house didnt even have a ceiling fan in any of the living areas. The owner then decided he didnt want to pay to have the airconditioner fixed, so my family which includes 2 toddlers, had to swelter through a 40+ degree summer in a house with no cooling. It took months before the owner finally agreed to put ceiling fans in.
We had always passed all house inspections and the lovely woman who came to do them was always very pleased with how we looked after the property. The owner himself even met my partner at the property to drop off a new dishwasher and said that he was thrilled with how good the house looked. Fast forward to the end of our lease. We were given a notice to leave at the end of our lease, as the owners wanted to sell with vacant possession. That was fine. We began looking for a new property to move into, which was seriously hindered by the fact that our "property manager" if you could call them that, couldn't be bothered to send our tenancy reference through to anyone that requested it. We managed to obtain a new home to move into, right at the date we were required to vacate, which made for a very stressful move. Remax Bayside then had people smsing me very rudely, demanding i return the keys for the property immediately, even though I had written confirmation from my "property manager" that i could hand the keys in after the carpets had been cleaned. Remax and the owners of this property then tried to have us replace an entire flyscreen door because of holes the owners cat had put in it before we moved in, we had already replaced the other side of the door, even though the rip in that side was also from the owner's pets. Remax also tried to make us remove cat hair from behind the blinds stating " Oh, the owner said it looked like there was more hair there than he remembers" without any photos to back this claim up, and also, we have never owned a cat. They then had people moving in before they had finalised anything, or sent us any quotes for repairs. It took a month and the threat of calling the RTA before we heard anything in regards to our bond, and they have decided to make claims for things after people have been living there for a month and without any communication or consultation with us. We were not given the option to source our own quotes for repairs and cleaning, nor were we even aware that they were taking place.

The lack of communication within this business is astounding and I wonder how they can successfully run a business this way. Although, looking at the other reviews, it doesn't seem like they are running it very successfully.