The photos on the website were extremely misleadin...

The photos on the website were extremely misleading. We were initially charged almost $600 for a room advertised to be a King suite with a jacuzzi and a Canadian Fallsview. When arrived it turned out that there was just a whirlpool bathtub and the view we thought we were paying for was not the greatest. There were stains on the couch and walls and decor was all outdated. With the photos on the site and price we were paying we were definitely thrown off by what we walked into.
We paid $49 for valet parking thinking that this would be the most efficient way for check out, but when we went to check out and claim our car we were shocked to walk into a room full of people waiting for their vehicles. We waited an hour for valet service to bring our car.
We did not get our car until we spoke with a manager. When we explained our frustrations, my boyfriend was told well you should have just said something when you checked in if you didn t like the room ...why should customers have to complain just to get the quality service they initially thought they were paying for?
The manager did attempt to rectify the situation by reducing some of the fees we paid, however, it was our first trip to Niagara, we definitely didn t want it to turn out the way it did in respects to our accommodations.