Michael Beck

Review of Montana Adventure Club

This was a nightmare experience. We lodged at the ...

This was a nightmare experience. We lodged at the Lake Lodge at Yellowstone National Park. To put the icing on the cake we booked a river rafting adventure with this company. After driving north an hour and a half (time we will never get back on our vacation to beautiful Yellowstone, but at least we got to take in the epic scenery) we walked in to register. First of all, the teenage girl at the register did not even acknowledge our presence. No wave, not a hello, nothing. She was on the phone with another customer for several minutes while we stood there and waited--not even an "I'll be with you in one moment" or anything. Rude, and terrible customer service. Finally, after listening to her unnecessarily flirting with a customer on the phone for about 15 minutes while we stood there receiving no attention, she hung up and informed us that our raft trip was a scheduling error and that was "the problem with online booking." The company cancelled the trip on us! We did not get a phone call, text, or email alert to notify us that our trip had been cancelled from this company. Nothing. Just a bunch of wasted time. We also had to waste time on the drive back in to Yellowstone, because it is a popular park with long lines of entry. But here's the kicker. Although the company did refund us the money, they charged us an additional inexplicable amount of 107.12! What? I did not learn about that until after we got home from Yellowstone, disappointed. I had to call this company and waste more time after my vacation was even over! My advice to you, fellow fun-seeker, is to simply book with a different company if you crave a raft ride in this area. Do you want to put your life in the hands of people on the rapids who can't even get customer service right? Find a different company and raft experience if you want to do this, such as the one offered in Grand Teton National Park. Especially if you are arriving at the Jackson Hole Airport, you could start your vacation with this option. This option is only a 20 minutes (or so) drive from the airport and is much more professional.