Maranda Norton

Review of Arthritis Northwest

I have been to the office twice. I first saw Dr. K...

I have been to the office twice. I first saw Dr. Kenney for a consult. The appointment was smooth and fast. I had 13 x-rays and multiple labs done. I was in and out in about 1 hour. He took time to talk to me and said they would be organizing coordinated care for me to get my treatments on a track and not scattered. I went back for my follow-up with Dr. Kenney and my consult with Dr. Valley and to see a Psychologiest (Dr. Campbell...which I cant say enough terrible about or put into words). Mind you I am 30 years old college bill and barely making rent. I informed them money was tight. I am driving from out of town to see them and to take a day off of work. I saw Dr. Kenney's PA who did not know I was on the schedule and said so in front of me. Didn't make time to look at my notes. Asked if I had questions and what she could do for me. Then said "Dr. Kenney doesn't think he needs to see you anymore since you don't have RA as you already know since he provided you this information already on your portal so you can continue with Dr. Valley." My appointment was 5 mins and I paid a $45 copay and drove all this way for coordinated care. Had my consult with Dr. Valley who was amazing!! But now have struggled with even scheduling appointments. I have to call and leave a message with an MA to schedule and they will call back hen they can. I have played phone tag for days and spent lunch hours (11:30-12:45) trying to find one to just schedule my appointment. I work in a clinic and a certified Ophthalmic assistant and for 3 different doctors and 2 different offices. I'm saddened by this because I was impressed at first. I can say their EHR (charting system) is a great one - NextGen and costs a pretty penny and does help smooth out the process (demoed the program to purchase for our clinic) but I struggle with the service a bit. I was able to get some financial assistance for my bill and am grateful for this. Since I was 13ish I have struggled with chronic pain...passed from doctor to doctor. No answers and so was very saddened when Dr. Kenney just dropped me as I hopped he would take some time to do some further research and may talk to me a bit more. Also, they referred me to Dr. Campbell for Neuro testing for nerve response...do not go to him...please. And FYI get the direct extensions for your needed offices - the operator is not cheery.