Concierge at penthouse location not hospitable. Ar...

Concierge at penthouse location not hospitable. Arrived after long ride to the resort that boasts its pet friendliness to be told that the room we booked - 3 bedroom penthouse suite was not only not pet friendly but also not service dog friendly. No apologies- just bluntness. We were then switch to a ground floor room over looking the parking lot as the big fix. I just re read the entire site- nothing about only specific rooms being pet friendly. I booked it through American Express and did tell them to make sure that they had the dog on the reservation . 3rd year here with our dog - we were so excited to stay in the nicest room for an extended stay, it was in place of Christmas gifts- now just a big old bummer. Still no apologize. The penthouse section of the web site has a dog and a happy family on the slope on it. Never coming back again!!!